Shipping and Return Policy

A typical order will arrive to you within 7 to 14 business days (or sooner) after your order has been processed. Due to the custom nature of our products, rush delivery is not available at this time. Seaglow Candles ships only to the Continental United States.


Prefer to fax or mail in your order?

We understand not everyone likes to pay with credit cards. To order by
fax or mail, download order form from here. Once you’ve filled out the form and added shipping to your total, simply send in your check or money order, along with your completed form, and your candle order will begin to be processed.

Can orders be shipped to a P.O. Box?

No, not at this time.

Delivery and processing charges

We currently use United States Postal Service (USPS) priority ground rate shipping. Shipping charges will be calculated at time of checkout after your shipping address has been provided. Once your order is shipped you will receive your tracking information.

Due to the fragile nature of our products, extra precaution regarding receipt of our merchandise is strongly encouraged. Our candles are particularly sensitive to excessive heat, so pick up any exposed parcels left outside as soon as they are delivered. Please note that if you live in a warmer area and order during the hot summer months, you order at your own risk. Before orders can be placed, customers must agree to our Shipping, Return and Damaged Goods Policies.

How to track your order


Click here, and input the tracking number on your invoice.

Confidentiality policy

Orders placed with our shopping cart and by mail are processed securely. Your data is stored in our servers and will be used exclusively for the processing of your order and shipping. We do not rent or sell your name, address, email address or other personal information.

All orders are shipped from our fulfillment warehouse in Oregon.

Returns

Due to the fragile nature of our custom made products, all sales are final.

All orders are inspected before they are shipped to ensure you receive the best product possible. Extra precaution regarding receipt of your merchandise is strongly encouraged, especially if you live in a warmer climate. Seaglow Candles cannot be held responsible for
your packaged merchandise being stolen, lost or exposed to outdoor conditions once delivered.

Damaged Goods

In the event of damage during shipping, please contact our customer service department within seven (7) days of receiving your purchase at answers@seaglowcandles.com.

We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for any reasons other than being damaged during shipping cannot be accepted.

Need help?

Have other questions or concerns we may not have answered here for you? Please send inquires to answers@seaglowcandles.com.