Orders are usually processed and shipped within 1-2 weeks (or sooner). Due to the custom nature of our products, rush delivery is not available at this time. Seaglow Candles ships only to the Continental United States.

Can orders be shipped to a P.O. Box?
No, not at this time.

Delivery and processing charges
Retail: $8 flat rate shipping and orders $60+ ship for free. Wholesale: Shipping charges will be calculated after your order has been processed and packaged.

Most orders are shipped using USPS priority or flat rate service.

All orders are shipped from our fulfillment warehouse in California (sales tax applied to all CA orders).

Soy candles are particularly sensitive to excessive heat, so we try to ship on Monday and Tuesday only to help avoid your order from sitting in a hot warehouse over weekends.

Confidentiality policy
Orders placed with our shopping cart and by email are processed securely. We do not rent or sell your name, address, email address or other personal information.

Returns | Custom orders | Cancellations | Refunds
We understand that sometimes things don’t always work out as planned. Keeping that in mind, please note that due to the custom nature of your order all sales are final.

Damaged goods
Returns, refunds, replacement or exchanges for any reason other than being damaged during shipping cannot be accepted.

We will replace broken items when possible or offer a replacement on items damaged during shipping.

In the event of damaged items during shipping, all claims must be made within 7 days of receiving your purchase. Please contact us at answers@seaglowcandles.com.

Need help?
We want you to be happy with your candles! If you have other questions or concerns we may not have answered here, please send inquires to answers@seaglowcandles.com and we will do our best to make things right for you.