Orders are usually processed and shipped within 1-2 weeks (or sooner). Due to the custom nature of our products, rush delivery is not available and all sales are final. In the event of damaged items during shipping, all claims must be made within 7 days of receiving your purchase. Returns, refunds, replacement or exchanges for any reason other than being damaged during shipping cannot be accepted. We will replace broken items when possible or offer a replacement on items damaged during shipping.